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911 pre-arrival instructions to Dakota County

An emergency medical dispatcher is ready at her station in Allina Medical Transportation's 911 Communication Center. Imagine that your wife has just gone into labor and that the baby won't wait. You dial 911.

The dispatcher who answers asks, "What is your emergency?" You respond, "Labor, my wife is in labor and the baby just won't wait!"

Assessing the critical nature of the call, the dispatcher immediately dispatches an ambulance and transfers you to Allina Medical Transportation's 911 Communication Center for pre-arrival instructions. Once connected, a trained emergency medical dispatcher assists you in delivering your baby successfully.

This is just one example of where seconds count, when a loved one is in need of emergency medical attention.

On January 1, 2003, Allina Medical Transportation began providing pre-arrival instructions for calls from five Communication Centers in Dakota County that warrant immediate zero response time.

Under the partnership between Allina Medical Transportation and the Apple Valley, Dakota Co. Sheriff, Eagan, Lakeville, West St. Paul Dispatch Centers, if a 911 call is time-life critical, the caller will be transferred to Allina Medical Transportation's Communication Center for pre-arrival instructions. Allina Medical Transportation dispatchers are trained to execute pre-arrival instructions over the phone for incidents including choking, sudden cardiac arrest and imminent childbirth.

All cities in Dakota County, except Burnsville, now receive pre-arrival instruction from Allina Medical Transportation. The City of Burnsville currently provides pre-arrival instructions through its local 911 dispatch center.


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167 Grand Avenue
St. Paul, MN 55102
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651-222-0555
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